The relation between service quality of sports camps and elite athletes’ satisfaction of the national teams’ freestyle &Greco-Roman wrestling
DOI:
https://doi.org/10.15561/18189172.2016.0408Keywords:
quality of services, sports camps, satisfaction of athletes, wrestlingAbstract
Purpose: One of the most important factors influencing satisfaction of athletes in sports camps is the quality of services provided therefore. The main objective of this study is investigation of relation between service quality and elite athletes’ satisfaction in free style and Greco Roman wrestling national teams. Material: Methodology of the research was descriptive correlation, fulfilled as a field study. The statistical population included all athletes invited and presented in the national camps of wrestling (free and Greco Roman wrestling) in different ranges of ages in 1993 and the sample size is equal to the statistical population (N=160). The data collection tool was a questionnaire made by the researcher. To analyze the data, descriptive and inferential statistics as Kolmogorov-Smirnov, Kruskal-Wallis, Friedman, Binominal test and Regression calculated by SPSS (Statistical package for social science) V.22 are used. The findings showed that there was a significant relation between service quality variables and the athletes’ satisfaction. In addition, according to Friedman test, there is not a significant difference in the mean of ranks in service quality variables of training camps. Results The results of binominal test showed that the quality of services in the training camps left much to be desired. The Demography results indicated that the athletes presented in the camps during longer periods were more satisfied with quality of services provided. Conclusion : According to results, it can be said that, one of the most important factors influencing on satisfaction of athletes in Sports camps, was quality of provided service. Therefore it is important to regard satisfaction of athletes as an essential issue in order to find the gaps and provide proper services.References
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<p>25. Saatchiyan V, Safari H, Rasuli SM, Eskandari A, Elahi A. Influence of service quality, level of satisfaction, commitment to future behavioral decisions of the consumers in order to be present in Aerobic and Physical Readiness Clubs. <i>Journal of Research in Sport Management and Motor Behaviors</i>, 2010; (3)5: 125-138.</p>
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<p>28. Ting DH. Service Quality and Satisfaction Perceptions: Curvilinear and Interaction Effect. <i>The International Journal of Bank Marketing</i>, 2004; (22)6: 407-420.</p>
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<p>30. Yung Lin H. <i>The study of exercise participation motivation and the relationship among service quality, customer satisfaction, and customer loyalty at selected fitness health clubs in Taipei city</i>, <i>Taiwan</i>. [PhD thesis]. United States Sports Academy; 2010.</p>
<p>2. Aldlaigan HA, Buttle F. Systera-SQ: a new measure of bank servise quality. <i>Internatinal Journal of Service Industry management</i>, 2002; 4: 78-93.</p>
<p>3. Ali Dust Ghahfarrokhi A, Kuzechiyan H, JalaliFarahani M, Torki M. Investigation and comparison of female consumers’ level of satisfaction in private and public clubs of body-building in Tehran. <i>Journal of Sport Management, </i>2010; (2)5:127-140.</p>
<p>4. Aumand BA, Elizabeth A. <i>For the Love of Gime Factors in Fuencing Athlete Enjoyment in Sport.</i> Thesis submitted to the school of physical education at west Virginia university in partial fulfillment of the requirements for the degree of master of science in sport and exercise psychology. Virginia; 2005</p>
<p>5. Chia Chin MC. Areview of service quality in corporate and recreational. Sport fitness programs. <i>The Sport Journal</i>, 2002; (5)3: 1-9.</p>
<p>6. De Knop P, Van Hoeke J, & De Bosscher V. Quality management in sports clubs. <i>Sport Management Review</i>, 2004; 7: 57-77.</p>
<p>7. Eftekhari A, GoharRostami HR, Haji Agha Pur J, Khanmohammadi AM.. Investigation of the service qualities in sport camps and its relationship with satisfaction level of Basketball National Team, and providence of a proper model. <i>The Journal of Modern Approaches in Sport Management</i>, 2015; 1: 34-40.</p>
<p>8. Fallahi A, Ehsani M, Purnaghi A. Comparison of quality of provided services in private and public sport clubs (body-building and physical readiness) of Tehran in viewpoints of the athletes. <i>Researches in Sport Management and Motor Sciences,</i> 2011; 2(1): 33-48.</p>
<p>9. GoharRostami Hamidreza. <i>Investigation of consumers’ satisfaction in private and public clubs of men in Tehran and ranking the influential factors. Master Thesis.</i> Tarbiat Modarres University: Sport Management Group; 2007</p>
<p>10. Heydari Nezhad S, Akhlaghi H, ShafiNiya P, Sharifi Bahreyni N. Investigation of the service quality in body-building clubs of Ahwaz in athletes’ viewpoints. <i>Bulletin of Sport Management and Motor Behaviors</i>, 2015; (9) 21: 149-156.</p>
<p>11. Hopson Barrie, Lugar Jack, Murgatroyd Stephen, Ripley Tyres, Scully Mike, Simpson Dan. <i>Service Management (Consumer-orientation Culture). </i>National Library of Iran; 2002.</p>
<p>12. Huyen NL. Customer Satisfaction Survey for A Fitness Center – Kokkola. <i>Kokkola, </i>2011; 5: 23-32.</p>
<p>13. Juga J, Juntunen J, & Grant DB. Service Quality and its Relation to Satisfaction and Loyalty in Logistics Outsourcing Relationships. <i>Managing Service Quality</i>, 2010; 20(6): 496-510.</p>
<p>14. Kuzechiyan H, Khatibzade M, Honarvar A. The role of dimensions of tourism service quality in satisfaction level of athletic tourists. <i>Journal of Research in Sport Management and Motor Sciences</i>. 2011; (1)2:19-32.</p>
<p>15. Khodadadi H. <i>Investigation of the factor relating to consumers’ satisfaction in sport associations of Municipality of District 15 of Tehran</i>. Sport School: Sport management department; 2010</p>
<p>16. Lee H. The influence of service quality on satisfaction and intention: A gender segmentation strategy. <i>Sport Management Review</i> 2010; 1: 23-30.</p>
<p>17. Lee H, Kim HD, Ko YJ, & Sagas M. The influence of service quality on satisfaction and intention: A gender segmentation strategy. <i>Sport Management Review</i>, 2011; 14: 54-63.</p>
<p>18. Lim JS. <i>The influence of service quality on customer satisfaction, attitudinal loyalty, and behavioral future intention for participation of fitness centers in South Korea.</i> [PhD thesis]. United States Sports Academy; 2006.</p>
<h4>19. Lin J-C. Service quality of the Ocean sport clubs and its impact on customer loyalty. [PhD thesis]. United States Sports Academy; 2008.</h4>
<p>20. Liu YC. <i>An Analysis Service Quality, Customer Satisfaction and Customer Loyalty of Commercial Swim Clubs in Taiwan.</i> [PhD thesis]. United States Sports Academy;<b></b>2008.</p>
<p>21. Mirzayi B, RahmaniNiya F. the comparison of the profile of behavioral modes of wrestlers in junior and senior national teams in two fields of freestyle and Grece Roman. <i>Journal of Olympic</i>. 2006; (33) 1: 31-40.</p>
<p>22. Nicholas D, Kostas A, Nikolaos T, & Serafim K. Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality. <i>Sport Management Review</i>, 2013; 16(1): 85-96.</p>
<p>23. Pur Iran Z. <i>Investigation of the service quality in indoor swimming pools of Mashhad. Master Thesis.</i> Amol University of North. Sport School: Sport Management Department; 2008.</p>
<p>24. Riemer & Chelladurai. Role ambiguity and athlete satisfaction. <i>Journal of sport science</i>, 1998; 9: 1-5.</p>
<p>25. Saatchiyan V, Safari H, Rasuli SM, Eskandari A, Elahi A. Influence of service quality, level of satisfaction, commitment to future behavioral decisions of the consumers in order to be present in Aerobic and Physical Readiness Clubs. <i>Journal of Research in Sport Management and Motor Behaviors</i>, 2010; (3)5: 125-138.</p>
<p>26. Seyyed Javadeen SR, Khanlari A, & Esteeri M. A model of the assessment of the service quality affecting the sports service customers' loyalty. <i>Olympic Journal</i>, 2011; 52: 41-54.</p>
<p>27. Seyed Javadin SR, Khanlari A, Estiri M. A model for evaluating the influence of service quality on loyalty of the sport service consumers. <i>Journal of Olympic,</i> 2010; (18)52: 41-54.</p>
<p>28. Ting DH. Service Quality and Satisfaction Perceptions: Curvilinear and Interaction Effect. <i>The International Journal of Bank Marketing</i>, 2004; (22)6: 407-420.</p>
<p>29. Warren D. <i>The influence of leader behaviors, Coach attributes and institutional variables on performance and satisfaction of collegiate Basketball teams.</i> 1984. Available from: http://Proquest.umi.com/pqd</p>
<p>30. Yung Lin H. <i>The study of exercise participation motivation and the relationship among service quality, customer satisfaction, and customer loyalty at selected fitness health clubs in Taipei city</i>, <i>Taiwan</i>. [PhD thesis]. United States Sports Academy; 2010.</p>
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2016-08-28
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Goharrostami HR, Hodhodi AB, Eftekhari O, Khodayari A. The relation between service quality of sports camps and elite athletes’ satisfaction of the national teams’ freestyle &Greco-Roman wrestling. Pedagogics, psychology, medical-biological problems of physical training and sports. 2016;20(4):50-8. https://doi.org/10.15561/18189172.2016.0408
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